1. Shipping Destinations
We currently ship to:
- The United Kingdom
- Europe (most countries)
- Worldwide (excluding certain restricted locations)
If your country is not available at checkout, please contact us for assistance.
2. Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Orders are not shipped or delivered on weekends or public holidays.
During busy periods (e.g., holidays, sales), processing times may be extended. We will notify you of any delays.
3. Shipping Methods, Delivery Times & Costs
| Region | Delivery Time* | Shipping Cost | Free Shipping Threshold | Shipping Method |
|---|---|---|---|---|
| United Kingdom | 2–5 business days | Free | N/A | Standard Postal Service |
| Europe | 5–10 business days | £8.95 | Free for orders over £80 | Standard International |
| Worldwide | 7–21 business days | £12.95 | Free for orders over £100 | International Shipping |
*Delivery times are estimates and may vary due to customs, local postal services, or other factors beyond our control.
4. Customs, Duties, and Taxes
International shipments may be subject to customs fees, import duties, and taxes levied by the destination country.
These charges are the responsibility of the recipient and are not included in the shipping cost or order price.
Please check with your local customs office for more information.
5. Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking details where available.
Please allow up to 48 hours for tracking information to become active.
6. Lost or Delayed Packages
Ocean Ripples is not responsible for packages lost or delayed due to inaccurate address information provided by the customer, customs processing, or carrier issues.
If your order has not arrived within the estimated timeframe, please contact us and we will assist you.
7. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the Site.
8. Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: info@oceanripples.co.uk
Ocean Ripples26 Broomhill Way
Poole
BH15 4GJ
United Kingdom